The Malaysian government has established a National Scam Response Center (NSRC) to improve inter-agency coordination and enable rapid response to online financial fraud. The command center is a joint effort between the National Anti-Financial Crime Center (NFCC), Polis Diraja Malaysia (PDRM), Bank Negara Malaysia (BNM), the Malaysian Communications and Multimedia Commission (MCMC), and financial institutions and the telecommunications industry.
To ensure that effective action is taken, victims of these scams can contact the hotlines set up by their respective banks, which are available 24/7 or contact the NCRC at 997, which is open daily from 8 am to 8 pm, including public holidays.
This way, the banks or the NSRC can intercept the funds immediately.
Customers must have the transaction details, including the bank’s account number and name, the amount in question, and any communication they had with the fraudster, ready when they file a report.
The public was warned to remain vigilant and note that the NRSC, relevant authorities and banks will not contact them to ask for personal banking information such as the password, PIN, transaction authorization code (TAC) or one-time password (OTP).